Frequently Asked Questions

Everything you need to know about your K-Beauty journey with Quia.

Are all your products authentic and sourced from Korea?

Yes, 100%. We source all our products directly from authorized distributors and brands in South Korea to ensure you receive only genuine, high-quality K-Beauty items.

How long does shipping take?

Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout if you need your glow-up essentials sooner.

Do you offer international shipping?

Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.

What is your return policy?

We accept returns for unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.

How do I know which products are right for my skin type?

Each product page includes a detailed description of suitable skin types. You can also use our 'Shop by Concern' filter to find products tailored to your specific needs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.